DEC 2019 - **MUST READ** I collect German cars. I belong to several car clubs. I know cars. My 21 year old niece wanted a sporty, unique, compact with a 5 speed. So together we found her a beautiful, one owner, low mileage 2015 Golf TDI. The car is loaded with many unique features and simply dynamite! It is also covered with the added VW Diesel Extended Warranty. The car recently required a service so we chose to have the car serviced at VW Santa Cruz. The Service Manager, Mark Somer, was simply awesome! He was always available and welcomed my many questions. He ...
Low key relaxed
My experience with Santa Cruz VW/RAM is limited to the Service Department. I recently had an oil change/tire rotation performed on my RAM truck. During the process, there was a minor misunderstanding (my error) and I had occasion to talk to the Service Manager, Mark Somer. Mark went the extra mile to ensure that I was completely satisfied with the service received. Mark, and the department he runs, is a true asset to Santa Cruz VW/RAM!
Just purchased a used car. Jenna was awesome! And they go beyond to accommodate our needs. A lot of dealers just forget you once they sell you used cars, but these guys are different. If I ever buy a Volkswagen or Dodge, I am going back to them!
Okay, Mark the service manager is awesome. Yes, I had a problem with my Jeep renegade Trailhawk. They didn't figure it out, ( no lack of effort on their part) but as soon as the problem was discovered, after warranty expired. He was a stand up guy and gave me a path to help me get it corrected, at no cost to myself. This is why I take my vehicle to dealerships! Way to go Mark This is why I will always be your customer!
Having a few repairs done here, they have been in great contact with me through the whole process. However, my car has been here for almost 3 weeks now ( not surprising with how many repairs are being done and all the parts that are on order) I came back in to grab a couple items out of my car that I needed for work and have found out these items have gone missing along with other items that were inside the vehicle, hmm... Talking to my service adviser she has told me that they are not responsible for lost or stolen ...
Wonderful low key service. We had highly specific needs. Joseph helped use find the right car for our needs and then found us the exact color, trim level, interior and transmission that we wanted.
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