Customer Testimonials
Absolutely horrendous service. Looked at a used vehicle one day and the backseat belts were completely disconnected from the car. We test drove it and liked it and they told us a few items that were missing from the car were ordered and would be part of the deal, we decided we would come back with our kids once the seatbelts are reconnected. We did that the next weekend. Several items we were told we’re on order and we signed a contract that day and made a deposit with those items in the contract. three days later we were ...
At time of routine service of ourRam 1500 Truck we had requested fuse cover replacement part which was listed on service order. This replacement was never follow thru by service. Ultimately that caused an expensive repair replacement of power module. When that work was completed again , no follow thru reporting that work was done. TERRIBLE COMMUNICATION. This only one of several similar incidents. We have a fleet of three RAM trucks that now only go to Watsonville Dodge who remember your name and report every stage of work progress promptly.
My jeep has been there for almost 2 months . Minor accident hit a small pole parking. Screwed up the security system wouldn’t start ! Called insurance.I paid for 2 Tows out of pocket ! After going to dodge in person they finally looked at it again! Now there saying there is a engine noise xxx ! 2 months later !Insurance is not taking responsibility (Geico)after I paid my deductible! And dodge owner has not called me back! There saying it wasn’t from accident! That’s a straight scam ! I called my attorney today! And the car still needs body work! And I’...
We have a leased vehicle through Santa cruz VW, and just had to bring it in for the "20k service" . We only have 9000 miles on the car, but they said its mandatory "because of the time" ok, I get it..leased car & rules. Whatever. Except they presented me with the list required for the service, which came to $600 ! Google "20k service estimates" and you'll understand my shock. Oh, and that was the very minimum service too...they tried to push the $1000 one.. mind you the car has ONLY 9000 miles on it. The ...
My husband and I came to this dealership excited to find a new car and buy it locally. The Short Story: We did not buy a car here, and we had an awful experience with the sales manager, Charlie. He employed outdated and foolish sales tactics, jerking us around on price, but the worst part was his behavior during negotiations. He escalated from abrupt and dismissive to downright aggressive. All the while, he was condescending and disrespectful. I don't expect a salesman to agree with every ask or negotiation I make or be happy when a deal doesn’t ...
The service department is incompetent, dishonest and unprofessional. After being a loyal VW owner for 28 years and 13 VWs, my experience with this dealership has convinced me to never buy a VW again. The service department does not value their customer. They will keep your car for ridiculous amounts of time, tell you your valid warranties are not valid, will not respond to calls if there is an issue after service and will not take responsibility for their failure to perform their job. I was told by Mark the service manager that it is my responsibility to maintain my car. I ...
This review is specific to the service department. On 7/2/19, my car was dropped off to Santa Cruz Nissan dealership by my son, with a complaint of losing coolant fluid. Their diagnosis was a water pump failure, and repair parts were ordered with an expected delay due to it being around the July 4th holiday. I attempted to contact both Service advisor Rick Torres and the Service Manager (Mark) on 7/8/19, but apparently neither individual works on Mondays. I contacted Torres the next day on 7/9/19, before repairs had begun on the car. During the 5-minute conversation held on speaker phone, I specifically ...
Santa Cruz Volkswagen has the worst customer service. My Volkswagen vehicle was in the service department for over five months, no support with a loaner car. I had to pay for a rental car ... and the manager and Rick have the worst customer service. Worst experience of my like... never again will I be buying a Volkswagen vehicle, definitely this car will be returned to the dealership. I recommend you don’t get your car service here.
Went there on July 4th, got a quote on the price for a used WRX limted. Took a couple of days to think and went in to finalize the deal. The sales guy Joseph was kind and helpful, but the GM is an xxxxx! For a credit score of 801, he first quoted an interest rate of 4.49, which was ridiculous. When I checked with Joseph, he asked me to take it up now and re-finance in a week's time. Then I was made to wait for 2 hours before they could get the paper work ready. Once the paper work was ...
This is my wife and my first car from a dealership and it could not be more of a nightmare. We bought a certified used car (cw wahon with less than 50k on it) and had it less than three days before a fuel system malfunction that completely cut out power to the car occured. We limped it back to VW and they had it for four days... Four days. They replaced the fuel filter and gave it back and the same issue (which is a major safety issue as we live in the mountains and this was purchased as ...
Bought a 2018 Ram Power Wagon from here. Had a few issues during the trade in, tailgate fell (which is a known problem for rams) and was damaged the sales manager Charlie called me about 2 weeks later (first I had heard from them) and was pretty much yelling at me saying that I was not a man of my word and that they were going to take legal action against me to pay to repair the tailgate and that I wasn’t standing by my end of the deal. The day they took the trade I replaced the front hub because ...
I am currently having the worst experience at Santa Cruz Volkswagen Dodge I bought a Srt8 from them lest than 5 months ago I have had to have the mounter mounts replaced the rack and pinion the alignment and now the transmission bearings brakes I mean the list goes on and still no vehicle this dealership gives u the run around slow plays every situation ignores me as the customer I’m hoping that I can give some kind of a good review soon but right now this place is horrible customer service is terrible.Update dealing with Charlie sales manager ...
Got a call today saying they now need me to go in to verify the VIN number on my vehicle. Verify the VIN??? This should have been done ages ago, and how was it smogged, sold etc. without the VIN verified? Why now as I bought it on Labor Day? Still no tags, title, plate in my name. Our neighborhood requires parking stickers to park, and now the temporary one has been on and I need the permanent one. Considering talking further with my attorney about this. Really tired of this run around. Notified Better Business Bureau. Again, salesman Cris ...
My wife and I purchased a new 2018 Challenger. A week later we brought it to the service department to have factory fog lamps installed. I was told it would take approximately 1.5 hours to install. I arrived at 10:45 for my 11 a.m. appointment. I returned at 2 p.m. to pick up my car. I was told it would be another 20 mins. 40 mins. later i found a service guy and asked about my car. He came back about ten minutes later and told me it would be another 20 mins. This process repeated several times. Each time i was told it would be ...
We were looking for a white Tiguan with 3rd row for our nanny - they didn’t gave one in stock, but within minutes were able to get approval to trade one from another dealership. I wasn’t able to go the next day to pick it up, so they delivered it to our home on Carmel. They beat Seaside an Salinas lease deals and were much much more pleasant and responsive.
This is just one of many issues I have had with their service department. One of my last service appointments was to replace the rubber strip under the hood, as it was coming loose. First visit, they need to order the piece. Scheduled appointment. I dropped my car off at 7:30am, they had Uber take me to work. I go to pick up my car at 5 and I was advised they couldn't fix it because rivits were needed and they didn't have any. I scheduled another appointment. Uber to work and back. I go to pick up my ...
Go to a different dealer! Your car will get broken into! They don’t have working security cameras and don’t add any security to protect your property that they take possession of. Instead, they keep taking customers, let their stuff get stolen because they don’t lock your car, throw up their hands and say - “that sucks, not our problem”. Short story: I took truck in for recall, they messed that up so I had to take it back. Fixing the problem they created took them 21 days. The truck got robbed while on their property and they did ...
We just got home from buying a VW, and I couldn't have had a better experience! From the very first greeter to meeting our salesman Richard, who listened and dialed in exactly the car I wanted. Richard gave us so much useful information on the car, and was professional and polite and everything one would expect from customer service. But everyone we crossed paths with was great. No huge pressure, no one pushy or intemidating. This is my second purchase from this dealership, and my 4th VW and I am more excited about my new ride then I could ...
We purchased a 2018 Volkswagen Atlas from Richard Brabo. Richard was extremely helpful during and after the process. Richard was very knowledgeable with the Volkswagen line and was able to answer all of our questions during and after the process.
So I was interested in trading in my 2016 GMC SLT 4x4 Crew Cab truck for a 2017 Dodge Charger, in white in either Daytona or Skat Pack. Jonathan Dasig "Jonny D" was the sales rep that I dealt with. As soon as I arrived at the dealership on 7/7/2017, Jonny noticed me right away. I told him he had previously talked to me about my trade in and what I was looking for. He took down and looked at the specs on my vehicle. He then had a 2017 Dodge Charger Daytona in White ready for me to look at. He ...
Dave Hofkins, Unfortunately our experience buying and servicing our Dodge Ram with you has been in alignment with every negative car dealership cliche there is. When we first bought the vehicle your salesman tried to sneak in an extended warranty After that we decided we didn't want to even have our vehicle serviced with you because obviously that was a really upsetting experience. We decided to give you another chance, to make some basic repairs to the inside after our truck was vandalized. We brought it in, and only upon picking it up did your team inform us you ...
I called on a Thursday to schedule my 20,000 mile maintenance. The nice receptionist set up an spot with Wayne on a Saturday morning to have this done. When I showed up, with coffee in hand ready to just turn in my keys and wait the 2 hours, I was introduced to Wayne and was immediately taken aback by his questions on what I was in for and the lack of any knowledge on what I thought I had pre scheduled. When I answered he seemed confused and frustrated with me asking me questions about my car and details about the maintenance ...
Rep. quoted a $900 estimate for starter/battery. my mechanic came to tow it, he tightened the ground and drove away. the car was fine.
My husband and I leased a Dodge Ram truck, so far the truck has been great. I put a low review because of the horrible service we received and how we were lied to about the payments. We were only treated nicely before the purchase and soon after when I received the bill in the mail and saw it was almost $200 more than what we were quoted at I headed straight to the guy we got it from and he laughed wouldn't let us talk to someone else or let us in the building. We have had our contract ...
In last Friday (11/27/2015), I bought a Certified Pre-owened 2011 Routan from SANTA CRUZ Volkswagen (1616 Soquel ave Santa Cruz, CA 95062)). I drove this car from this dealership to my home, Utah, which was terrible trip. ? The car’s problems 1. Engine: Whenever I start a car, there is weird noise. And, there are shock of changing speed which is as strong as my 2 months year old baby gets up startle. 2. Steering: there are serious steering wheel tremors when I push the brake. It was really strong so, I sometimes feel hard to grab in the road. 3. Axles: whenever I go on uneven or ...
I had to bring my vehicle back 3 times for the same service! The service writer was rude and the service manager was even worse! I cannot believe the poor quality of work DEALERSHIPS are getting by with, it's not like huffy lube where you expect poor quality, but it is like jiffy lube cause you get poor quality. Never will I deal with this dealership AGAIN. Shame on them for treating customers the way I was treated. I hope they are aware that Karma is Real..
Very friendly customer service. Easy to schedule. Eric takes time to answer my questions without bein g condescending like some organizations. Price is high for comparable service at a shop that is not a dealership.
Everytime I need to come in for service, I get an appointment within only a day or two, most of the time, the next day. They are always so friendly and accomodating. A car dealership is one of those places you would not be surprised to get less than great service, but time and time again, I am blown away by how helpful and informative the service is. The other day, a piece came off the back window wiper, but I did not notice until a few days after my service appointment. When I called to inquire whether or not ...
Everybody we have dealt with at the dealership has been very friendly, both before we bought the car and afterwards, at the first service. The salesman was very low pressure and cooperative. We took a test drive, took our time during the testdrive, and then left, all without anybody pushing us to buy the car. We came back, bought the car at a reasonable price, and it was delivered exactly when it was supposed to be. On the first service, the Service department was on time, and performed the job quickly. I have no complaints at all about this dealership.
Eric is the most helpful service rep I have worked with. He knows my car and its needs. I trust him to give me an honest assessment. I also trust and value him as a person.
Santa Cruz Superstore has the best customer service in town, I worked with Scott and Eric, who were both exceptionally helpful. They always ensure your car back within a timely manner and they even clean it for you!
This dealership is Conveniently located, and has competent service technicians,with an all around friendly and helpful staff, and a sales staff that offers reasonable prices.
I brought my car in for a 60,00 miles service even though I only have 23,00 miles on it but it has been 5+ years since I bought it. Nobody questioned me about the service (read: treated me like I was crazy) in fact Brent understood exactly why I brought it in for service. The drivers were great and got me to and from work on time. The car is in great shape, everything checked out and Brent went over the bill with me and pointed out anything that might need service sooner rather than later. I was impressed with the service.
Eric Howard takes good care of my vehicle which I have had serviced at that dealership since I purchased the car new in 2003. No marketing emails at all to my email address.
From the moment when Jeff Wallace started to show me cars I knew I had picked the right dealership. Everyone Jeff, Mike Russo, and Scott were helpful and worked to get me the car that I needed and the financing that would make it work. This is the dealership that gives buying a car that "oh so wonderful experience".
I had been having a problem with back lights. The symbol on the dash would go on and off. This made it difficult to know which light was out. The first time I came and talked about what was going on I was given an appointment. When I came in the symbol was out. Scott who was my salesman when I brought the car was outside when I pulled up. We talked about the light problem. He went in and talked with service and it was decided that the next time the symbol came on to leave the car running ...
La persona que me atendio fue muy amable y sinsera algo que no es comun en la jente de este tiempo, tambien contesto todas mis preguntas y rgreso mis llamadas sinseramente muy buen servico MUCHAS GRASIAS.
I really enjoyed working with Brent Fetty on the purchase of my new Golf. He made the process so easy and quickly found me what I was looking for. He is what a car salesman should be - pleasant to deal with, excellent knowledge of the cars, not pushy like some can be... I would highly recommend to anyone coming to your dealership to go directly to him!
Everyone at the dealership was very friendly and helpful. My service was done in a timely manor and on the occasions where my car is needed for a day or two, the service manager is nice enough to let me use a rental car.
Written two e mails with each having one question to Internet Manager Scott Davis. Never received a reply to answer ether question/email but a email introducing himself and to call him direct to sit up payment options. So I called and got Scotts voice mail and left a message to call me in which he did return my call quickly. Talking to him, I had asked him the same questions I had written him about. One question was "what is the size of the tires on car" He didnt know and seemed a bit like he was ...
I really enjoyed my car buying experience with Scott Davis. He was very low pressure, yet definitely interested in helping me find exactly what I wanted. I never felt he was saying things about the cars that were designed to push me a certain way. He was enthusiastic about the good features of the cars, absolutely, yet honest when I asked him questions about things that might be not so great about the car. He was patient and relaxed. What more could you ask for? This is my second VW Passat from this dealer; I purchased my first one from ...
I feel that I can trust these people to do what needs to be done and that I am paying a fair rate for the work done. I am always treated well and my car always runs perfectly after the work is done. I want these people working on my car and my children's cars for as long as we leave in Santa Cruz. I never worry that I am being pushed to get unnecessary work done, which I often felt at some of the other places I have taken the wagen to.
I was looking for a new truck and I was going to check Toyota but Nissan was closer so I stopped there first. Jeff showed me the two new Frontiers they had and explained the deals they were offering as well as all the features the trucks offer. I did check Toyota but decided on the Nissan. Jeff was very helpful and explained all the features on the truck before I left the dealership. He followed up with a call a couple days later to make sure everything was going well and informed me to call him anytime if I ...
This is my second vehicle purchased from this dealership and if I decide to by another Volkswagen it will be again from the Santa Cruz Superstore. In 2005 I purchased over the internet Touareg V8 and that transaction was handled by Steve Pangelina Internet and Fleet Manager at that time - I just loved the way I was treated and handled by him, Steve became my friend and I keep in touch with him to this day. Two or three weeks ago I found on line nice 2009 Tiguan that was offered for sale in this dealership and I sent an email ...
This dealership is the best I have purchased 4 new cars from them, they are always helpful in finding just what I am looking for. I purchased a new Murano on 11/18/11 and the salesman Brett financeman Scott and even the owner Jim stayed past closing to make sure I could have my car before the weekend, you don't get that kind of service any where else in Santa Cruz. I highly recommend them to friends and family. The salesman Brett even called us on sunday to make sure everything was ok with the car. Thank You